The Microsoft Teams Phone System with Calling Plan bundle is Microsoft’s all-in-the-cloud solution that makes it easy for organizations to turn Teams into a powerful and flexible telephone system. The Phone System with Calling Plan bundle provides Private Branch Exchange (PBX) capabilities and calls to the Public Switched Telephone Network (PSTN).
You can set up both toll and toll-free numbers, call menus to help callers get to the right department, call queues for high-traffic phone numbers, and more. You can even give people their own phone numbers so they can receive calls directly.