消除数据孤岛并统一客户数据
轻松连接和统一您的数据——使用预建的连接器从流行的数据源引入交易、观察和行为数据。
智能转换客户数据——建立符合通用数据模型的统一客户档案。使用 AI/ML 驱动的建议来识别客户身份。
丰富观众情报
通过整合丰富的数据建立更丰富的客户档案。
助力您的业务流程和个性化客户体验
推动跨渠道的个性化参与——为营销、销售和服务专业人员提供开箱即用的上下文客户洞察力和定制的客户档案卡，这些卡已融入他们每天都在使用的业务应用程序中
根据可自定义的配置文件、业务度量和细分，自动化以客户为中心的体验和流程。
启用和扩展基于 Microsoft Power Platform构建的业务线体验。使用 PowerApps 强大的低代码方法快速构建具有嵌入式洞察力的应用程序。
Dynamics 365 客户洞察
Dynamics 365 Customer Insights:
Eliminate data silos and unify customer data
Connect and unify your data with ease—bring in transactional, observational, and behavioral data from popular data sources by using prebuilt connectors.
Transform customer data intelligently—build unified customer profiles conforming to the Common Data Model. Resolve customer identities with AI/ML-driven recommendations.
Enrich with audience intelligence
Build richer customer profiles by incorporating enriched data.
Power your business processes and personalized customer experiences
Drive personalized engagement across channels—empower marketing, sales, and service professionals with out-of-the-box, contextual customer insights and tailored customer profile cards infused into the business applications they already use every day
Automate customer-centric experiences and processes based on customizable profiles, business measures, and segments.
Enable and extend line-of-business experiences built on Microsoft Power Platform. Quickly build applications with embedded insights using a powerful low code approach from PowerApps.