- 用于定义主要（但不限于）客户位置所需的服务工作的工作订单。
- 调度和调度工具，用于管理客户服务所需的资源和设备，可视化现场预约，并通过有效的路由和资源技能匹配优化服务计划。
- 用于增强客户服务代理、调度员、现场技术人员、客户和其他利益相关者之间协作的通信工具。
- 一个易于使用的移动应用程序，可指导技术人员完成计划更改和服务工作。
- 资产管理功能，可跟踪客户设备和服务历史。
- 通过自动生成设备的定期维护预约来进行预防性维护。
- 用于管理卡车库存、采购订单请求和履行以及产品退货的库存、采购和退货功能。
- 根据交付给客户的产品和服务生成发票的计费功能。
- 时间跟踪可帮助您跟踪资源如何花费时间，无论他们是在旅行、休息还是工作。
- 用于报告关键绩效指标的分析，用于管理工作订单、安排活动和与客户互动。
Dynamics 365 现场服务
$1,140.00 一般價格
$912.00銷售價格
價格選項
D365 FIELD SERVICES
ANNUAL SUBSCRIPTION - 2YR PRICE LOCK GUARANTEE WITH
$912.00每年直到取消為止
Dynamics 365 Field Service deliver exceptional customer experiences, helps organizations deliver onsite service to dispatch the right resource to the right place at the right time.
Dynamics 365 Field Service the following components:
- Work orders to define the service work needed primarily (but not exclusively) at customer locations.
- Scheduling and dispatch tools to manage resources and equipment needed for customer service, visualize onsite appointments, and optimize service schedules with efficient routing and resource skill matching.
- Communication tools to enhance collaboration between customer service agents, dispatchers, field technicians, customers, and other stakeholders.
- An easy-to-use mobile application that guides technicians through schedule changes and service work.
- Asset management capabilities to keep track of customer equipment and service history.
- Preventive maintenance by automatically generating recurring maintenance appointments for equipment.
- Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
- Billing capabilities to generate invoices based on products and services delivered to customers.
- Time tracking to help you track how resources are spending their time, whether they're traveling, on break, or working.
- Analytics for reporting on key performance indicators for managing work orders, scheduling activities, and interacting with customers.